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- Eligibility: The policy should specify which products can be returned, which cannot, and under what conditions they may be returned. Some products may be excluded from the return policy, such as final sale items, digital goods, or perishable items.
- Timeframe for returns: The policy should specify how long customers have to return an item and whether any exceptions may apply, such as extended return periods during holidays.
- Condition of the item: The policy should state the condition the item must be in for it to be eligible for return, such as unopened, unused, and undamaged.